About Me
Welcome! I'm Aaronda (Ronnie) Fleming, a Salesforce Trainer and Learning & Development professional with 20+ years in learning and development, customer success, call center leadership, and performance coaching. I specialize in turning complex systems and business processes into real-world learning experiences that stick.
This portfolio highlights some of my most impactful work from Saleforce enablement and bootcamps to organizational training strategy and change management initiatives.
My Approach
I believe that learning should be:
- Purposeful - tied directly to business goals and outcomes
- People-focused - centered around how real users learn and apply knowledge
- Practical - actionable, hands-on, and measurable
Whether it's leading Salesforce adoption, building blended learning programs, or developing enablement strategies, my goal is to create engaging, data-driven learning experiences that move both people and performance forward.
Expertise
Core Competencies:
- Instructional Design & Adult Learning Principles
- Salesforce Training & User-Adoption Strategy
- Curriculum Development & Facilitation (Virtual & In-Person)
- Performance Coaching & Onboarding Programs
- Change Management & Stakeholder Engagement
- Customer Success Enablement & Process Optimization
Professional Strengths:
- Creative problem-solver that simplifies complex systems into digestible learning experiences
- Strong collaborator skilled at partnering across departments to align business goals with training outcomes
- Empathetic coach that drives engagement through authenticity and humor
- Data-driven mindset focused on continuous improvement and measurable results.
Certifications
Salesforce Certified Administrator
Salesforce Certified AppBuilder
Salesforce Certified OmniStudio
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Business Analyst
Salesforce Certified AI Associate
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